IDFC FIRST Bank Credit Card Customer Care – Query Resolution and More

IDFC First Bank is a private bank that provides not only banking services but also credit cards. It keeps striving to make its customers’ experience seamless and provides them with a 24×7 customer support base. You can get in touch with the IDFC First Bank Customer Support services through the customer care number, email, or by writing a letter. Keep on reading to know the customer care number, email address, and other informative details of the IDFC First Bank Customer Support Service.

IDFC First Bank Credit Card Customer Care Number

IDFC Bank provides its customers a 24×7 customer care number 1860-500-1111 to escalate their credit card complaints by calling this number. It also provides customer care service number +91-22-6248-5152 to the NRIs so that they can also escalate their issue seamlessly. Apart from this, the customers can also send a mail to creditcard@idfcfirstbank.com.

IDFC First Bank Overseas calling

Customers can contact IDFC First Bank to register their credit card complaints or queries from abroad. Below given are the overseas customer care helpline numbers for your reference.

USA	18337039805 (Toll-Free)
Canada	18337039811 (Toll-Free)
UK	0 8000 478 414 (Toll-Free)
Singapore	800 101 4006 (Toll-Free)
Australia	1800314585 (Toll-Free)
UAE	8000 187 922 (Toll-Free)
Saudi Arabia	8008500980 (Toll-Free)
Oman	80074528 (Toll-Free)
Qatar	00 800 100 089 (Toll-Free)
Bahrain	80006082 (Toll-Free)
Germany	8001815050 (Toll-Free)
Hong Kong	852 30082199
Belgium	3228962986
Ireland	35315712658
Italy	390230578885
Spain	34935472751
Netherlands	31207971718
Switzerland	41225449992

Online Customer Care service

You can send your query from the Bank’s customer support webpage. Enter your registered mobile number click on generate OTP and follow the instructions to escalate your credit card complaint.

Offices of IDFC First Bank

If you wish to get in touch with the bank by writing a letter then you can send your letter to the registered office or the corporate office of the IDFC First Bank. While writing a letter you must mention your credit card number, your name, and your complaint description.

Registered office: The registered office of the IDFC First Bank is situated in Chennai, Tamil Nadu. You can send your complaint in writing at the address;

IDFC First Bank Ltd.

KRM Tower, 7th Floor, No. 1,

Harrington Road, Chetpet,

Chennai – 600031,

Tamil Nadu, India

Corporate Office

Corporate Office: You can also send your credit card complaint in writing to the corporate office of the IDFC First Bank. The Corporate office is located in Bandra East, Mumbai. Post your complaint at the address:

IDFC First Bank Ltd.

Naman Chambers, C-32, G-Block,

Bandra-Kurla Complex,

Bandra East, Mumbai-400051, India

IDFC First Bank Grievance Redressal Stages

Level 1: Branch Level

At the branch level, you can get in touch with the bank’s customer executive either via call or email. Call 1860-500-1111 to register your credit card complaint or email it to creditcard@idfcfirstbank.com. The bank’s customer executive will be happy to help you to the best of their expertise.

Level 2: Customer Service Head

If you do not get a satisfactory reply from the branch level, then you can contact the Customer Service Head to escalate your credit card complaint. While escalating your credit card complaint before the Customer Service Head, kindly mention your name, credit card number, and complaint reference number. You can contact the customer service head at head.customerservice@idfcfirstbank.com.

Level 3: Principal Nodal Officer

You can contact the Principal Nodal Officer if you do not get any satisfactory response from the customer service head. You can contact the Principal Nodal Officer from Monday to Friday between 9:30 am to 6 pm. Kindly mention your contact details, credit card number, and complaint reference number while escalating your complaint before the Principal Nodal Officer. You can get in touch with the Principal Nodal Officer at the undersigned address;

PNO Address	IDFC FIRST Bank Ltd. Building no. 09, 17th floor, Gigaplex Raheja Mindspace IT-5, Airoli, Navi Mumbai – 400708, Maharashtra, India Landmark:
Phone Number	1800 209 9771 (24*7)
Email Address	pno@idfcfirstbank.com